◆ ACTIVATION OF YOUR OLD ACCOUNT
Due to our new website, returning customers at Heat Transfer Vinyl4U / Hi-Tech Graphics will need to reactivate their respective accounts by re-registering into our redesigned system. To those that have previously shopped with us, please adhere to the following steps so that you may retain your previous data used for our old website:
- Click the “LOGIN” button on the top right of the website.
- Select “Create Account” once the LOGIN window appears on screen.
- In the provided boxes, type in the name, e-mail, and password used for the account.
- Click the “Create” button.
- An automated message noting your account’s activation will be sent to the e-mail address inputted in the box in Step 3.
- If needed, please complete the Captcha verification to complete activation.
- If done correctly, you should be able to have access to the account previously used on our old website with all records intact.
◆ UPDATED REWARD SYSTEM
Our reward points system has also changed along with our new website; please note the following changes made towards your HTV4U shopping experience:
- There is now a required minimum of a $15 purchase in order for customers to use their rewards points.
- For every $1 spent in a purchase, customers will earn 1 point towards their rewards points pool.
- If a customer accumulates at least 200 points in their account, those 200 points can be redeemed for a $1 discount code towards a future purchase.
- Customers are able to make a $2 or $3 coupon by redeeming 400 or 600 points, respectively.
- A limit of 600 points can be used towards every purchase made.
- Customers are unable to use more than one discount code towards each purchase, which applies towards, but is not limited to, promotional codes and coupons redeemed via the rewards points system.
- Accumulated rewards points expire after 2 years of an account’s inactivity.
◆ UPDATED MIX-IT-UP OPTION
Our previous method for customers to request a “mix-it-up” option when seeking multiple colors within a set length has been streamlined for your convenience; simply enter the amount of yards desired - the discount will automatically be applied in your cart upon checkout. For example, an order for 7 yards of White EasyWeed and 3 yards of Black will automatically have a discount applied for the purchase of a total of 10 yards.
◆ SHIPPING UPDATE
It is always our objective to manage costs in every way-to maximize efficiencies and avoid raising prices to our customers. Given the instability in global markets, we find ourselves outpaced by increasing shipping costs and delays. As much as we regret it, we find it necessary to make some adjustments. Previously, the minimum total needed to qualify for our free shipping and FedEx 2 Day Shipping (w/ coupon) guarantees were set at $29.99 and $50, respectively. We at Heat Transfer Vinyl4U / Hi-Tech Graphics have done our utmost to keep costs for our customers down to a minimum. Unfortunately, it is with the deepest regret that we have decided to raise these minimum prices to a new standard:
- Orders can only qualify for free shipping upon reaching a total of $39.99 or above.
- Orders must total $75 or higher in order to qualify for FedEx 2 Day Shipping with our FREE2DAY promotional code.
We recognize that these changes are of significant cost towards our customers, and ask for your understanding that these changes are not something we have taken lightly. However, due to recent changes regarding shipping that are beyond our control, and the challenges faced by carrier services, we have made the decision to raise our prices towards the two shipping eligibility costs after more than a decade.
**The FedEx money-back guarantee for all other FedEx Express®, FedEx Ground®, FedEx Freight® and FedEx Office® services will remain suspended until further notice.
*** Once again, we ask for your understanding during these uncertain times; thank you for shopping with us at Heat Transfer Vinyl4U / Hi-Tech Graphics. We will continue to be here to support you as our customer, before, during, and after the buying and shipping process. Thank you for being our customer, and we appreciate your support more than ever at this time.