If your product was damaged during shipping, please send an inquiry to our support team. HTV4U offers a 30 Day Limited Return Policy. This return policy applies to all or our in-stock supplies only unless otherwise specified on a particular product.
Returns are only accepted if the item has not been used, UNLESS authorized by a customer service representative in writing. Return shipping charges are customer’s responsibility unless a return is produced due to damage in transit, item received in error or incorrect item has been shipped. Original shipping charges will not be refunded or credited. Customers must return their shipment within 30 days to request a refund. All refund after 30 days of product receipt are ONLY eligible for store credit.
(All returns may be subject to restocking fees.)
Items That Can Not be Returned
- Custom made transfers
- Custom length vinyl
- Custom vinyl colors
- Opened or Used products
- Printed media and vinyl
- Software, artwork, DVD (any content) and Downloadable content.
- Special equipment orders
Restocking fees for all supplies, equipments, kits and packages begin at 15% and are subject to increase depending on the item, whether it has been used, the condition in which it was received,
when the item was purchased. Shipping Fees are not refundable under any circumstances. Refund of Free Shipping Items will deduct the cost of postage used to send the order in addition of the above restocking fee.
Due to processing, receiving and credit card fees a standard 5% restocking fee will be applied to all returns. Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc. this restocking fee is subject to increase.
How to Process a Refund?
Return your shipment within 30 days of receiving your order. Please include your invoice and state the reason for the return.
Once your return is received by our support team we will contact you and issue the appropriate refund. No RMA required. Package your return carefully so that it does not get damaged during the return shipment. We are not responsible for damages or lost packages during transit. Please insure and track your packages. Damaged products incur on additional restocking, no refunds will be provided if we do not receive your package. Your refund will be processed within 5 – 10 business days of receipt of your package on the original method of payment.