Quick answers to what customers ask most. Cannot find yours? We are one email or call away.

Ordering & shipping

When will my order ship?

Vinyl and supply orders placed by 3:00 PM PT ship the same business day. Custom DTF transfers need to be in by 12:00 PM PT for same-day printing. Equipment ships in 1–2 business days.

Do you offer free shipping?

Yes — free standard shipping on orders over $99 within the contiguous U.S. See Shipping & Pickup.

Can I pick up my order locally?

Absolutely. Choose Local / Curbside Pickup at checkout and pick up from our Buena Park warehouse, Monday–Friday between 1:00 and 4:30 PM. Allow at least 2 hours after ordering.

How do I track my order?

A tracking number is emailed the moment your order ships. Allow 1–3 business days for the carrier to begin showing scans.

Products & pressing

What is the difference between HTV and DTF?

HTV is cut and weeded, then pressed — great for solid-color designs, names, and numbers. DTF prints full-color artwork with no weeding, ideal for photos and detailed multicolor designs. See the HTV Guide and DTF Guide.

What temperature and time should I use?

It depends on the material — every vinyl has its own settings, listed on each product page. Our HTV Application Guide collects the common ones.

Are your products safe for children's clothing?

Siser HTV is CPSIA certified, making it appropriate for garments intended for children. Always follow the pressing and care instructions for best durability.

Will the color match what I see on screen?

It will be very close, but screens and dye lots vary. For color-critical work, order a sample first — minor variation between runs is normal and is not a defect.

Returns & support

What is your return policy?

Unopened, unused items can be returned within 30 days (a 15% restocking fee applies). Custom orders, cut vinyl, and equipment have specific rules — see Returns & Refunds.

My order arrived damaged. What now?

Email us within 24–48 hours with photos of the item and packaging. We will help you file a carrier claim. See Cancellations & Claims.

Do you offer wholesale or reseller pricing?

We do. See Wholesale & Business Accounts.