Quick answers to what customers ask most. Cannot find yours? We are one email or call away.

Ordering & shipping

When will my order ship?

Vinyl and supply orders placed by 3:00 PM PT ship the same business day. Custom DTF transfers need to be in by 12:00 PM PT for same-day printing. Equipment ships in 1–2 business days.

Do you offer free shipping?

Yes — free standard shipping on orders over $99 within the contiguous U.S. See Shipping & Pickup.

Can I pick up my order locally?

Absolutely. Choose Local / Curbside Pickup at checkout and pick up from our Buena Park warehouse, Monday–Friday between 1:00 and 4:30 PM. Allow at least 2 hours after ordering.

How do I track my order?

A tracking number is emailed the moment your order ships. Allow 1–3 business days for the carrier to begin showing scans.

What if my package is lost or delayed?

Contact us with your order number if tracking has not updated for 7 business days, if your package has not arrived within 10 business days after the original estimated delivery date, or if tracking shows delivered but you do not have it (please contact us within 48 hours of the delivery notification). See Cancellations & Claims.

Products & pressing

What is the difference between HTV and DTF?

HTV is cut and weeded, then pressed — great for solid-color designs, names, and numbers. DTF prints full-color artwork with no weeding, ideal for photos and detailed multicolor designs.

What temperature and time should I use?

It depends on the material — every vinyl has its own settings, listed on each product page.

Are your products safe for children's clothing?

Siser HTV is CPSIA certified, making it appropriate for garments intended for children. Always follow the pressing and care instructions for best durability.

Will the color match what I see on screen?

It will be very close, but screens and dye lots vary. For color-critical work, order a sample first — minor variation between runs is normal and is not a defect.

Returns & support

What is your return policy?

Unused items in new condition can be returned within 30 days. If you request the return within 7 days of delivery, you receive a full refund of the item cost. After 7 days, a 15% restocking fee applies. Equipment returns carry a 20% restocking fee. Once your return is authorized, ship it back within 10 days. For changed-mind or unwanted returns, return shipping is the customer's responsibility. Custom orders (including DTF and custom prints), cut vinyl and opened or used ink are final sale, and printers cannot be returned once used or once ink or toner is installed — see Returns & Refunds.

My order arrived damaged. What now?

Email us within 7 days of delivery with photos of the item and packaging. We review every claim case by case and will make it right, and we will help you file a carrier claim if the damage happened in transit. See Cancellations & Claims.

Do you offer wholesale or reseller pricing?

We do. Email us at resale@heattransfervinyl4u.com.