Return Policy

We at Heat Transfer Vinyl 4U / Hi-Tech Graphics are committed to providing you with top of the line vinyl products and accessories for your needs. However, if you find yourself unsatisfied with any product(s) you have ordered, please send us a claim to our email at heattransfer4u@gmail.com. In addition, please keep in mind a few general factors when returning products you have purchased from us in order to qualify for a refund:

  • You have 30 calendar days to return an item starting from the date your order was received.
  • All exchanges and refunds are subject to a 15% restocking fee.
  • Returns will also incur a 15% restocking fee under certain conditions:
    • If a return is requested due to changes in customer inclination unrelated to the condition of the product upon its possession or potential errors in our fulfillment of the order.
    • Returns placed after 7 calendar days starting from the product(s) obtained by the customer will also be subject to the 15% restocking fee. 
  • All refunds will be credited to your original form of payment or a gift card.
  • Under certain circumstances, we will be able to waive the 15% restocking fee when a replacement product is purchased of equal or greater value or under special consideration. Heat Transfer Vinyl 4U reserves the right to waive the 15% restocking fee under special consideration.
  • Items must be in “like-new” condition; must not show signs of use.
  • Products must be returned in the original packaging with all parts, accessories, and components.
  • The original shipping fees will not be refunded and the buyer is responsible for all return shipping costs. 
  • Please wait an estimated 3-5 business days for any refunds to reflect on the account used for the transaction. Additionally, please be aware that these times may also vary depending on your respective banks and financial organizations.

Certain items, listed below, are ineligible for a refund:

  • All products over the 30 calendar days upon acquisition.
  • Partially used vinyl rolls, application tape, etc.
  • All custom/special orders.
  • All software and clip art products.
  • All vinyl products cut to a foot or less.
  • All items within a clearance sale. 
  • All international order are non-returnable.
  • Inks used from a printer install kit.
  • Printers with inks/toner installed OR registered serial numbers. 
  • Opened and/or used consumable items
  • Certain items with specific mention on their respective product pages, such as, but not limited to, masks / face-coverings, are ineligible for a refund.
  • Miscellaneous items such as vinyl letter remover or any other bottled chemical, altered or embellished garments, excluding irregulars, are non-returnable.

In the event that Heat Transfer Vinyl 4U / Hi-Tech Graphics makes an error regarding the fulfillment of your order:

  • Replacement products and shipping labels will be prepared and sent at no cost to you.

Equipment/Machine Return Policy:

  • Machinery products sold via Heat Transfer Vinyl4U / Hi-Tech Graphics’ website are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with their respective products. In the event you require assistance, please contact us first through our email so that we may connect you to the manufacturer directly for technical support and customer service. 
  • Please note that all sales of equipment and hardware, such as printers, printheads, heaters, heat presses, curing ovens, powdering machines, and so on, are considered final. We do not accept returns or provide refunds. If you encounter any problems, they must be addressed within the terms outlined in the limited warranty.
  • If you wish to cancel an order before the items have been shipped, the decision to approve the cancellation request rests with Heat Transfer Vinyl 4U. In the event that a cancellation request is granted after your order has already entered the production phase, a restocking fee of 15% will be applied to your order.
  • Manager discretion would apply to return requests for unopened items within 30 days of purchase. Non-defective unit returns will incur a 20% restocking fee; this fee will be lowered to 10% only in the case of a request for an upgrade.
  • If you don’t notice the damage within 30 calendar days, you may need to contact the manufacturer. If it’s a warranty issue - if the equipment/machine has broken since you’ve taken delivery - you have to deal with the manufacturer.
  • In the event that certain accessories and components such as, but not limited to, blades, cutter protection strips, carrier sheets, etc., are assessed to have been used by the consumer, the refund value of the return will be deducted accordingly with all necessary charges determined upon its inspection.
  • If a product is judged upon investigation to have been damaged or misused in any way by the customer, the request for a refund will be rejected and the customer will be contacted.

For Defective Items:

  • If an item is deemed defective, they are eligible for an exchange or refund by Heat Transfer Vinyl 4U / Hi-Tech Graphics within 30 calendar days of the item’s acquisition by the customer. 
  • When a request for an exchange is processed, the customer will be provided the necessary instructions for its return back to Heat Transfer Vinyl 4U / Hi-Tech Graphics. For more details, please contact us at heattrasnfer4u@gmail.com.
  • Return requests for defective items outside of the 30 calendar days must be directed towards the product’s respective manufacturer in accordance with their warranties and guidelines.
  • All defective item returns must adhere to the conditions of the product’s state and packaging noted previously within Heat Transfer Vinyl 4U / Hi-Tech Graphics’ return policy.